HOW TO GET QUICK ACTION ON YOUR INSURANCE CLAIM

WHAT WE WILL DO IF THE PAPERWORK IS CORRECT AND COMPLETE

WHAT AN ASSESSOR WILL DO

How to Get Quick Action on Your Insurance Claim:

1. Please phone us on 08 8372 4000 as soon as loss or damage has occurred. We will send you the relevant claim forms to complete.

2. Send completed forms to the following address: Cranston Australia Pty Ltd PO Box 132 Fullarton Adelaide SA 5063.

3. Attach all original quotations or invoices obtained for replacement of or repair to the damaged or missing property. Photocopied are not accepted as a rule.

4. Attach original valuations and receipt of purchase wherever possible.

5. Advise the police immediately in the event of loss by burglary, housebreaking, theft, suspected malicious damage. Also make sure the premises are secure to avoid further incidents. Note: Police reports can be very slow so if you obtain one at the time the report is taken, then this will save valuable time or at least obtain a copy of the report.

6. Attach any letter of demand or other correspondence that you may receive from any Third Party.

7. Do not make any admission of liability for loss or damage caused by you to the Third Parties.

What We Will Do if the Paperwork is Correct and Complete:

Submit the claim form to the insurer. If the claim has not been paid within 30 days we will contact the Insurer and then advise you accordingly. We will then follow up the claim when necessary until settlement is reach, however, please feel free to call at any time.

What an Assessor Will Do:

An assessor is an independent person who is appointed by the insurer for their expertise in helping you finalise a larger or more difficult claim. They will interview and obtain details of a loss and arrange for quotes and prepare the necessary paperwork. The assessor is your contact point. The assessor will write a report to the insurer recommending a course of action. This can take time depending on their work load and Police Reports.

The insurer will not act until these reports are received and although not bound by the assessor recommendations, the Insurers usually accept those reports. If you are unhappy with any aspect of the claim, advise the assessor. If he is unable to correct the problem then contact us immediately. We will not know of any problem without being advised. If you are unhappy with the assessor’s Reponses, contact us immediately.